The call handling protocol is set-up and loaded into the answering service software.
A unique call forwarding telephone number is assigned to your insurance agency. You can route calls to this 24/7 according to your needs.
The telephone is answered in your name and handled promptly and professionally.
Your scripts are used to gather information for claims or quotes.
Information is delivered to the correct staff member according to your instructions. Urgent calls follow escalation steps to insure that your team is ready to respond to clients.